NOC 62023: Customer and information services supervisors

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Express Entry eligibility

• Skilled work (TEER 0 to 3): yes, TEER 2.
• Canadian Experience Class: counts as skilled Canadian work (1 year in the last 3 years).
• Federal Skilled Worker Program: counts as skilled work (1 year of continuous work in the last 10 years).
• Federal Skilled Trades Program: not one of the eligible trades.
• High-wage occupation (from November 3, 2026): no. No high-wage add-on, and a job offer in it earns no CRS points.

TEER 2: Occupations that usually need a college diploma, an apprenticeship of 2 or more years, or supervisory duties. Every program has other requirements too, such as language test results and, for FSW, a points test.

Category-based draws

NOC 62023 is not on any of IRCC’s occupation category lists. You can still be invited in general, Canadian Experience Class or other program draws.

Category lists checked on canada.ca on 2026-10-17. IRCC category-based selection

CRS points for work in NOC 62023

Skilled Canadian work in this occupation earns the standard points, the same before and after November 3, 2026, with no high-wage add-on:

See Canadian work points and the median-wage rule.

Main duties

This group performs some or all of the following duties:

• Customer service representatives supervisors - financial services
• Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Establish work schedules and procedures
• Coordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Identify training needs and train workers in job duties and company policies
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.
• Customer service representatives supervisors (except financial services)
• Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
• Establish work schedules and procedures
• Coordinate activities with other units and departments
• Prepare and submit progress reports and other documentation
• Identify training needs and train workers in job duties and company policies
• Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

For Express Entry your duties must match the lead statement and most of the main duties above.

Example job titles

• call centre agent supervisor
• contact centre supervisor
• current accounts supervisor
• customer service representatives supervisor - financial services
• information clerks supervisor

Employment requirements

• Experience in the occupation supervised is required.
• Completion of college or industry courses related to financial or customer services may be required.

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