NOC 64409: Other customer and information services representatives

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Express Entry eligibility

• Skilled work (TEER 0 to 3): no, TEER 4 does not count for Express Entry.
• Canadian Experience Class: does not count.
• Federal Skilled Worker Program: does not count.
• Federal Skilled Trades Program: not one of the eligible trades.
• High-wage occupation (from November 3, 2026): no. No high-wage add-on, and a job offer in it earns no CRS points.

TEER 4: Occupations that usually need a high school diploma or several weeks of on-the-job training. Every program has other requirements too, such as language test results and, for FSW, a points test.

Category-based draws

NOC 64409 is not on any of IRCC’s occupation category lists. You can still be invited in general, Canadian Experience Class or other program draws if you qualify through other experience.

Category lists checked on canada.ca on 2026-10-17. IRCC category-based selection

CRS points for work in NOC 64409

None. Work in TEER 4 and 5 occupations earns no Canadian work points in the CRS.

See Canadian work points and the median-wage rule.

Main duties

This group performs some or all of the following duties:

• Customer services representatives in retail establishments
• Answer, in person or on the phone, enquiries from customers
• Investigate complaints regarding the establishment's goods, services and policies
• Arrange for refunds, exchange and credit for returned merchandise
• Receive account payments
• Receive credit and employment applications.
• Contact centre agents
• Take customer orders for goods or services
• Promote goods or services
• Respond to enquiries and emergencies
• Investigate complaints and update accounts.
• Customer service representatives in insurance, telecommunication, utility and similar companies
• Explain the type and cost of services offered
• Order services
• Provide information about claims or accounts
• Update accounts, initiate billing and process claim payments, and receive payment for services.
• Information services representatives
• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

For Express Entry your duties must match the lead statement and most of the main duties above.

Example job titles

• accounts information clerk
• bus information clerk
• complaints clerk - customer service
• contact centre agent - customer service
• courtesy desk clerk
• customer service representative - call centre
• enquiries clerk
• information clerk - customer service
• lost-and-found clerk
• order desk agent
• public relations clerk
• tourist information clerk

Employment requirements

• Completion of secondary school is usually required.
• Completion of some college or other post-secondary programs may be required.
• Clerical or sales experience may be required.

Similar jobs with a different code

• 64312Airline ticket and service agents
• 62023Customer and information services supervisors
• 64400Customer services representatives - financial institutions
• 14101Receptionists
• 64100Retail salespersons and visual merchandisers
• 64313Ticket and information clerk (except airline)