NOC 14100: General office support workers

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Express Entry eligibility

• Skilled work (TEER 0 to 3): no, TEER 4 does not count for Express Entry.
• Canadian Experience Class: does not count.
• Federal Skilled Worker Program: does not count.
• Federal Skilled Trades Program: not one of the eligible trades.
• High-wage occupation (from November 3, 2026): no. No high-wage add-on, and a job offer in it earns no CRS points.

TEER 4: Occupations that usually need a high school diploma or several weeks of on-the-job training. Every program has other requirements too, such as language test results and, for FSW, a points test.

Category-based draws

NOC 14100 is not on any of IRCC’s occupation category lists. You can still be invited in general, Canadian Experience Class or other program draws if you qualify through other experience.

Category lists checked on canada.ca on 2026-10-17. IRCC category-based selection

CRS points for work in NOC 14100

None. Work in TEER 4 and 5 occupations earns no Canadian work points in the CRS.

See Canadian work points and the median-wage rule.

Main duties

This group performs some or all of the following duties:

• General office support workers
• Respond to telephone, in person or electronic enquiries or forward to appropriate person
• Prepare correspondence, reports, statements, forms, presentations, applications and other documents
• Process incoming and outgoing mail, manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Send and receive messages and documents using fax machine or electronic mail
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• Assist in preparing meeting agendas, attend meetings, and record minutes
• Assist with administrative procedures such as budget submissions, contracts administration and work schedules
• May sort, process and verify receipts, expenditures, forms and other documents
• May organize the flow of work for other office support workers
• May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
• File clerks
• Scan, sort and file documents according to established guidelines
• Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
• Track documents removed from files to ensure that loan out documents are returned.

For Express Entry your duties must match the lead statement and most of the main duties above.

Example job titles

• administrative clerk
• aircraft records clerk
• file and classification clerk
• filing clerk
• general office worker
• medical records clerk
• office assistant
• office clerk
• records filing-system clerk
• technical records clerk
• ward clerk - hospital
• warranty clerk

Employment requirements

• Completion of secondary school is usually required.
• Completion of secondary school or college business or commercial courses is usually required.

Similar jobs with a different code

• 14200Accounting and related clerks
• 13110Administrative assistants
• 13100Administrative officers
• 14103Court clerks and related court services occupations
• 14111Data entry clerks
• 14102Personnel clerks
• 14101Receptionists
• 12112Records management technicians
• 12010Supervisors, general office and administrative support workers