Is NOC 22221 eligible for Express Entry?

Yes. As a TEER 2 occupation it counts as skilled work for the Canadian Experience Class and the Federal Skilled Worker Program.

Is NOC 22221 a high-wage occupation?

No. It is not on IRCC’s list of high-wage occupations for the November 3, 2026 rules. Only listed occupations add 20 to 70 points for Canadian work, or 50 to 100 points for a job offer.

Which category draws include NOC 22221?

It is not on any of IRCC’s occupation category lists, so it does not qualify you for an occupation-based category draw.

What TEER is NOC 22221?

TEER 2. The second digit of a NOC 2021 code is its TEER category.

TEER 2NOC 2021 Version 1.0

NOC 22221: User support technicians

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

Express Entry eligibility

Skilled work (TEER 0 to 3): yes, TEER 2.
Canadian Experience Class: counts as skilled Canadian work (1 year in the last 3 years).
Federal Skilled Worker Program: counts as skilled work (1 year of continuous work in the last 10 years).
Federal Skilled Trades Program: not one of the eligible trades.
High-wage occupation (from November 3, 2026): no. No high-wage add-on, and a job offer in it earns no CRS points.

TEER 2: Occupations that usually need a college diploma, an apprenticeship of 2 or more years, or supervisory duties. Every program has other requirements too, such as language test results and, for FSW, a points test.

Category-based draws

NOC 22221 is not on any of IRCC’s occupation category lists. You can still be invited in general, Canadian Experience Class or other program draws.

Category lists checked on canada.ca on 2026-10-17. IRCC category-based selection

CRS points for work in NOC 22221

Skilled Canadian work in this occupation earns the standard points, the same before and after November 3, 2026, with no high-wage add-on:

Canadian work CRS points in NOC 22221
Years in Canada	Single	With spouse
1	40	35
2	53	46
3	64	56
4	72	63
5 or more	80	70

See Canadian work points and the median-wage rule.

Main duties

This group performs some or all of the following duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.

For Express Entry your duties must match the lead statement and most of the main duties above.

Example job titles

call centre agent - technical support
client support representative - systems
computer help desk representative - systems
computer help desk supervisor
hardware installation technician
hardware technical support analyst
help desk technician
software installation technician
software technical support analyst
systems support representative
technical support analyst
technical support supervisor
user support technician

Employment requirements

Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.

Similar jobs with a different code

Common questions

Is NOC 22221 eligible for Express Entry?: Yes. As a TEER 2 occupation it counts as skilled work for the Canadian Experience Class and the Federal Skilled Worker Program.
Is NOC 22221 a high-wage occupation?: No. It is not on IRCC’s list of high-wage occupations for the November 3, 2026 rules. Only listed occupations add 20 to 70 points for Canadian work, or 50 to 100 points for a job offer.
Which category draws include NOC 22221?: It is not on any of IRCC’s occupation category lists, so it does not qualify you for an occupation-based category draw.
What TEER is NOC 22221?: TEER 2. The second digit of a NOC 2021 code is its TEER category.

High-wage occupations in technical occupations related to natural and applied sciences

More in technical occupations related to natural and applied sciences

Find any NOC code · All high-wage occupations · Source: Statistics Canada, NOC 2021 Version 1.0

See your CRS score with NOC 22221

Quick CRS adds up every factor and shows your score under today’s rules and the rules from November 3, 2026, side by side. Free, about 3 minutes.

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